Error Box with Red 'X' During Installation

Jeff U.
2015-05-01 15:53

Description:

This article describes how to resolve the Red 'X' error issues that are received when attempting to install the Video Insight software.
 

Symptom:

    • When attempting to install the Video Insight software on a machine, you may receive an empty error box with nothing more than a Red 'X'.

 

Possible Issues/Solutions:

This issue is usually caused by attempting to install the Video Insight software while logged into the system as a Standard User.

    • Steps:

1.  On the system, verify that you are logged in as a user with Local Administrative rights.

2.  Right-Click the Setup.exe file in question.

3.  Choose Run as Administrator option.

          • This should provide the software the rights needed to properly write information into the Windows Registry files as well as the SQL Database as needed.
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